Premium cigar purchases can be shipped to AZ and PA addresses. Certain cigarillos and mini-cigars may not be shipped to PA at this time.

Spirits, wine, and beer purchases can be shipped to AZ addresses only.

We are actively working to expand Cigar delivery to your state. To stay in the know, join our Facebook PPLD Cigar Club group and let us know which state we should move to the top of the list! Alcohol delivery will remain restricted to the state of AZ.  

We ship to physical addresses where an adult age 21 or older can present valid identification and sign for delivery. We do not ship to PO boxes or international addresses.

Alcohol: A $50 minimum purchase is required. Shipping is a flat rate of $25.

Cigars: A $20 minimum purchase is required. For orders under $99, UPS Ground shipping rates are calculated at checkout. Orders of $99 or more ship free.

Yes! We offer free standard shipping on qualifying cigar orders of $99 or more to eligible destinations. Free shipping does not apply to alcohol.

For AZ addresses, yes. If purchasing both Alcohol and tobacco/tobacco accessories in the same order, the higher Alcohol shipping rate of $25 will apply.

Shipping availability depends on your delivery address and the products in your cart. Some items may be restricted by state regulations or fall outside our current shipping areas.

If shipping isn’t available at checkout, please review our eligible destinations above or contact us for help with your order.

You must be at least 21 years old to purchase alcohol or tobacco from Park Plaza.

You must confirm that you are 21 or older before entering our online store. At delivery, an adult age 21 or older must present valid identification and sign for the package.

The carrier cannot release your package if the person accepting delivery cannot provide valid identification showing they are at least 21 years old. If the package is returned to us because delivery requirements were not met, your refund will be reduced by a 10% restocking fee and the original shipping charge.

Yes. An adult age 21 or older must be present with valid identification to sign for and receive the package. Packages cannot be left unattended.

Yes. Another adult age 21 or older may accept your delivery, provided they present valid identification and sign for the package.

Check your tracking information or the carrier’s delivery notice for available redelivery or pickup options. Delivery attempts and pickup availability vary by carrier and service.

If your package is returned to us because delivery could not be completed, your refund will be reduced by a 10% restocking fee and the original shipping charge.

We process alcohol and tobacco orders Monday through Thursday. Estimated delivery times begin when the carrier receives your package:

• Arizona: Alcohol and tobacco orders typically arrive within one business day.
• Pennsylvania: Cigar orders typically arrive within three business days via UPS.

Delivery times are estimates and are not guaranteed.

You’ll receive an automated email with tracking information when your shipping label is created. Tracking updates may not appear until the carrier receives and scans your package.

During extreme weather, we may temporarily hold temperature-sensitive alcohol shipments to help protect product quality. If a weather-related hold affects your order, we’ll contact you before delaying shipment.

Single cigars and boxes or bundles without existing humidity control are sealed in a protective bag with a humidity control pack to help maintain freshness during transit, including unexpected delays. Your cigars are then carefully wrapped and secured in a sturdy shipping box.

Absolutely! Please let your recipient know to expect a delivery requiring an adult age 21 or older to present valid identification and sign for the package. We also recommend sharing the tracking information so they can plan for its arrival.

Want to include a personal message? Add it to the order instructions at checkout, and we’ll gladly include a note with your gift.

Contact us as soon as possible with your order number and the change you’d like to make. We’ll do our best to help, but changes and cancellations cannot be guaranteed once your order has been processed.

If your package has already shipped, address changes depend on carrier availability and must meet our product and destination restrictions. We’ll let you know about any applicable charges before requesting a change.

Please inspect your order upon arrival and contact us as soon as possible if anything is damaged, missing, or incorrect. Include your order number, a description of the issue, and clear photos of the items, shipping box, shipping label, and protective packaging.

Keep all items and packaging until we’ve resolved the issue, as the carrier may require an inspection. Please contact us before returning anything so we can arrange the appropriate next steps.

First, check your tracking information for delivery updates, attempted delivery notices, or pickup instructions.

If tracking shows your package was delivered, confirm the shipping address on your order and check whether another adult at your address accepted it. Review any available delivery confirmation or signature details.

If you still cannot locate your package, or tracking has stopped updating beyond the expected delivery date, contact us with your order number. We’ll help investigate with the carrier and determine the next steps.

If your shipment is returned because it was refused, the address was incorrect, delivery attempts were unsuccessful, or age and signature requirements were not met, a 10% restocking fee will apply and the original shipping charge will not be refunded.

Once the package arrives back at our store, we’ll inspect it and contact you about your refund or available reshipping options. Reshipping requires payment of a new shipping charge.

If the return resulted from an error by Park Plaza or the carrier, contact us so we can review and resolve the issue.

Absolutely! We love meeting our customers—if you’re in Prescott, stop by and say hello.

Choose in-store pickup at checkout, and we’ll email you when your order is ready. We’ll keep it safely stored in our humidor or cooler, as appropriate, until you arrive. Please bring your order confirmation and a valid government-issued photo ID showing you’re 21 or older when collecting alcohol or tobacco.

Pickup location:
Park Plaza Liquor & Deli
402 West Goodwin Street
Prescott, AZ 86303

Pickup hours:
Monday–Saturday: 9:00 a.m.–8:00 p.m.
Sunday: 10:00 a.m.–8:00 p.m.

We’re happy to help! Call 928-541-9894 or email cs@ppldaz.com.

For complete shipping terms, please review our Shipping Policy.