Refund policy
Returns & Refunds
We want you to be happy with your purchase. If something isn’t right, please contact us so we can review the issue and help with the next steps.
Return Eligibility
We accept returns of most unopened items within 14 days of purchase, subject to review and the conditions below.
Items must be unopened, unused, and in their original packaging. Please provide your order number or proof of purchase when requesting a return.
Contact us before bringing or shipping items back. We will confirm eligibility and provide return instructions. Alcohol and tobacco returns may require special handling; please do not arrange return shipping without contacting us first.
Customer-Requested Returns
For eligible returns that are not due to an error by Park Plaza:
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You are responsible for returning the items to our store and paying any approved return shipping costs.
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A 10% restocking fee, calculated on the returned merchandise amount, will be deducted from your refund.
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Original shipping charges are nonrefundable.
Refunds are subject to inspection of the returned items.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order upon arrival and contact us as soon as possible if an item is damaged, defective, missing, or incorrect.
Include:
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Your order number or proof of purchase.
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A description of the issue.
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Clear photos of the affected items, shipping box, shipping label, and protective packaging, as applicable.
Retain all items and packaging until the issue is resolved, as the carrier may require an inspection.
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. If a return is necessary because of our error or shipping damage, we will provide instructions and arrange the return at no cost to you. No restocking fee applies to these returns.
Please contact us before returning or disposing of any affected items.
Refused or Undeliverable Shipments
If your shipment is returned because it was refused, the shipping address was incorrect, delivery attempts were unsuccessful, or age and signature requirements were not met:
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A 10% restocking fee applies.
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The original shipping charge is nonrefundable.
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Reshipping requires payment of a new shipping charge.
Once the package arrives back at our store, we will inspect it and contact you about your refund or available reshipping options.
Returns resulting from an error by Park Plaza or the carrier will be reviewed separately so we can resolve the issue appropriately.
Unclaimed In-Store Pickup Orders
Orders placed for in-store pickup will be held for three months from the date of purchase.
If you need additional time, please contact us before the holding period ends to arrange an extension.
If an order remains uncollected after three months and no alternative arrangements have been made, the items will be returned to inventory and no refund will be issued.
Refund Processing & Timing
After we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds are generally processed within 2–3 business days after inspection and issued to the original payment method. Any applicable restocking fees and nonrefundable shipping charges will be deducted.
Return transit time varies by carrier and is separate from our processing time. Handing a package to a return carrier does not trigger an immediate refund.
After we issue your refund, your bank or payment provider may take up to 10 business days to post the credit.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact us for assistance.
Contact Us
To request a return or discuss an order issue, contact:
Phone: 928-541-9894, extension 5
Email: cs@ppldaz.com
Store address:
Park Plaza Liquor & Deli
402 West Goodwin Street
Prescott, AZ 86303
Please include your order number when contacting us about an online purchase.